Desk
Your practice front desk, automated. 24 hours a day.
Desk answers the phone, WhatsApp, SMS and e-mail. It books, moves and cancels appointments, and syncs directly with your calendar. Natural voice, in 4 languages.
Desk · Incoming call
+41 79 432 18 04 · 0:42
CallerHello, I'd like to move my appointment next Thursday.
AidaOf course, Mr. Roduit. Your appointment is Thursday 23 May at 2:00 PM with Dr. Müller. Would you prefer morning or afternoon?
CallerIn the morning, ideally the week after.
Proposed reschedule
Wed 28 May · 9:30 AM · Dr. Müller · Morges practice
Omnichannel
One receptionist, every channel.
Phone, WhatsApp Business, SMS, e-mail. The patient picks the channel — Aida answers everywhere, with the same context and the same memory.
Natural voice synthesis FR/DE/IT/EN
Official WhatsApp Business API
Shared context across channels (unified history)
Phone
78%
calls handled without a human
WhatsApp
< 30s
median response time
Email
100%
filtered and categorized
SMS
4.8/5
patient satisfaction
Calendar management
Books, moves and cancels directly in your calendar.
Desk connects to your existing calendar (your practice software or Google Calendar/Outlook) and applies your rules: procedure durations, emergency slots, breaks, holidays.
Bidirectional sync (Vitomed, Google, Outlook, Apple)
Rules configurable per practitioner and per procedure
Emergency triage to the right person
09:00Beck, MarieAnnual check-up
09:30Schmid, T.Treatment follow-upAIDA
10:00Available
10:30Roduit, J-P.RescheduledAIDA
11:00Favre, C.First visit
11:30Available
Integrations
Works with the tools you already use.
Native connectors to Swiss practice software, with no configuration and no VPN.
Google Calendar
Microsoft 365
Vitomed
MediWin
Apple Calendar
Calenso
WhatsApp Business
Twilio
Swiss Made
Try Aida for free
Guided setup by an Aida engineer. No credit card required. Cancel in one click. Your data stays yours.